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Nicky Perfect

BEM-Communication Coach, Trainer, Speaker & Author

When I first joined the police force, I had no idea where it was going to take me or what I was going to do when I got there. All I knew was it was the right thing for me to do at the time.  I’m intuitive and when I make decisions I move quickly and follow them through.

I’m glad I did.

It was “perfect” for me.

I took opportunities when they came, so after I’d spent some time in Firearms, my mentor Liz said something to me that would change my life: “But have you ever thought about becoming a negotiator?

Starting out as a negotiator, I placed myself “on call” to be available to respond to incidents requiring a negotiator alongside my day job. This was how I started to learn these new skills. All the while having my eye on making this part-time job more permanent, and becoming a full-time hostage and crisis negotiator.

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That dream became a reality in 2012, the same year London hosted the Olympics. And the same year my life would become a little more crazy:

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Negotiating with people who would go to extremes because of what they believed.

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Negotiating with people who found themselves at the end of their tether, where they saw no future and wanted to end it all.

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International negotiating following journalists desperate to uncover the real story behind the headlines during the Syrian crisis, and who consequently got kidnapped by ISIS.

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International and national hostage situations, communicating with kidnappers who were brutal in their demands.

These are just a handful of the stories that I share in my brand new book, CRISIS: My thrilling new memoir for 2023 telling the true stories of my time as a hostage and crisis negotiator in the Metropolitan Police. 

When you read this, you’ll learn how important it is to use the right communication techniques to get the best results possible, especially when emotions are running high and fear starts to take over behaviour.

And now you can learn directly from me, by grabbing my


A course teaching you how to improve the way you communicate:

Why we behave the way we do
How self reflection is the key to change
What happens when we get stressed
Conversational skills you can implement today
A strategy for having difficult conversations

Get my Communicating With Confidence course (worth £127) for FREE when you purchase my brand new book, CRISIS:

Here’s how to get access to this course: 


Purchase my book from your favourite bookstore and SAVE YOUR RECEIPT


Email a copy of your receipt to stating your first name and last name.


We will send you an email. This email will give you all the details you need to access Communicating with Confidence.

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Working in these crisis situations has allowed me to really hone my communications skills, and now I want to help you with yours

Being able to manage any crisis situation with a calm and positive manner can transform stressful situations into empowering conversations.

Now, you might be thinking...

"I need to have a difficult conversation with (insert important person) and I don't know where to start"

And that's exactly WHY you need to get my course (for FREE) once you've purchased my book, CRISIS

Many don't know how to get started with these tough conversations, and often bury their heads in the sand rather than face the consequences

Ignoring it doesn't make it go away. It just makes it worse.

Not dealing with something can lead to long term bitterness and resentment.

Don’t let that happen to you. Learn to understand your own behaviour which will reflect how your conversation will go.

It could completely change how you think about difficult conversations in the future.

Thankyou for taking the time to read this letter, I hope you enjoy the book!

Many thanks
Nicky Perfect

Working With The Best & As Seen On

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