Episode 3 - Breaking the Silence: Everyday Lessons from Crisis Negotiation with Danny Kett
Updated: Sep 26, 2025
In this episode, Nicky speaks with Danny Kett, a former police negotiator with 30 years of experience, 18 of those in hostage and crisis negotiation. Danny shares what crisis work taught him about conversations that matter most — especially when suicide is a concern.
They discuss myths that hold people back, including the fear that mentioning suicide puts the idea in someone’s head, and show how direct, honest language can actually open doors. Danny shares a powerful personal story of supporting a family member in crisis through text messages, explaining how matching pace and energy can keep connection alive.
Together, they explore how to create safe spaces, adapt to different communication styles (including neurodiversity), and use everyday negotiation skills to have the hardest conversations. Danny also shares insights from his new venture, which applies behavioural science to organisational challenges.
This conversation isn’t therapy or training — it’s practical lessons from experience. Honest, human tools you can use today to support the people you care about.
Resources & support (UK)
Samaritans: 116 123 (free, 24/7)
Shout: Text 85258 (free, 24/7)
PAPYRUS HOPELINEUK (under 35s): 0800 068 4141
Join our community → Search Courageous Conversations About Suicide on Facebook and be part of the group.
You are not alone. Reaching out takes courage — and support is always here.
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